Oct 24, 2015
Jun 1, 2015
I had many good follow ups previously by Lanka Bell but let me give you a good example, Day before yesterday I made a complain regarding an issue with our router, a technician called me around 1pm yesterday but I was in a wedding house and I asked him to call me back around 4pm, I had a small nap after the wedding house which put me into a deep sleep, I woke up around 5:30pm where I saw 2 missed calls, and again I got a call around 7pm where the technician guided me to solve the problem.
The moral here is Lanka Bell may not be the best in technology but certainly they care about their customer's problems and they have a very good follow up.I do understand problems do occur in all organisation and in every departments but it's our duty to take care of the problems and provide solution and keep the customers informed.
I always have a good gratitude for Lanka Bell's customer care. without any hesitation I would give 5 start ratings for Lanka Bell.
There are some big players in the Sri Lankan market, they need some basic lessons to learn from Lanka Bell
Read my experience with Dialog, your head might take a 360 degree spin.
Link ► Dialog's irresponsible customer care - Timeline
May 30, 2015
Yes the minority Muslims have been oppressed and the rights have been denied, UN has described the situation as "Human Ping Pong", no nation wants to accept them even as refugees, they are floating in the middle of the sea seeking help around the world.
E.g. In an interview with Bangladesh's Prime Minters Hasina with BBC.
After watching the clip, I really felt, this lady don't deserve to be in a position in what she is...
It's pathetic to see Rohingya Muslim being in this situation and the nations being silent about it.
Also it's not justifiable to see there are false images circulated by disturbed Muslims in Social Media. most of the images are over described, wrongly attributed, Photoshoped and the date of photoshoot is not correct.
Whatsoever, there is no smoke without a spark, as human being we should speak against oppression, let it be black or white, rich or poor.
Let's pray for them.
May 21, 2015
May 12, 2015
I made a complain regarding +Dialog Axiata coverage problem at our residence in Dehiwala, but they always pretend they care for customers but here is a proof of their customer care manners.
Day 1 - 10th of May lodge a complain and got a receipt 1-1124652489
@dialoglk I made a complain regarding coverage issue at our residence,till now there has been no response from anyone. complain 1-1124652489— Muhammed Aadhil (@aadhilnet) May 11, 2015
Day 3 - 12th of May, called back Dialog cusomter care, they said, They had called me in the morning but no answer, but my phone had no missed calls in the morning, also I requested an update via twitter, but they gave an answer saying they called me in the evening, either-ways I had no missed called in the morning nor in the evening.
Dear @dialoglk so far nobody has contacted me regarding my complain. any updates? #Customercare #LKA #Poorservice— Muhammed Aadhil (@aadhilnet) May 12, 2015
@aadhilnet Hi,we've tried to contact you last afternoon regarding this,but there was no response. 1/2— Dialog Axiata (@dialoglk) May 12, 2015
@dialoglk No body made a call and there no missed calls in my phone last evening, I'm #Free right now - #LKA #Customercare #Poorservice— Muhammed Aadhil (@aadhilnet) May 12, 2015
@aadhilnet Pls give us some time,we'll get one of our Executives to get in touch with you for assistance. ^nabs— Dialog Axiata (@dialoglk) May 12, 2015
So far no calls....
Day 4 - 13th of May, I called the customer care today, they gave an another excuse by saying the complain end date is on 14th and by today someone will call and confirm me, as usual Dialog has no guilty of repeatedly using the words "We are sorry sir" the word "sorry" has lost it's value with Dialog, they don't mean it, they use it as a strategy to cool down the customer and make fake apologies.
Dialog Twitter ignores my reminder, no reply afterwards
Dear @dialoglk you promised someone will contact me,I was expecting a call yesterday,I didn't get any call from so called #customercare #lka— Muhammed Aadhil (@aadhilnet) May 13, 2015
Time 7pm, I received a call middle of the traffic from Dialog technical department, his first question was " What is your problem?" wow, Dialog needs some serious serious training to their employees how to handle customers, through out his conversation I understood this guy is not much educated and sounded more arrogant in his questions and replies, I have to repeat the entire scenario middle of the traffic (rather this guy could have studied the complain sheet). He left the phone by saying something I couldn't follow up.
Day 5 - 14th of May, Time 8:10am I got a call from another technical guy, I was getting ready for office and I was in a rush, this guy was not rude as last one, he asked me to do some changes on the phone, still the signal shows low, so he mentioned that he will transfer this problem to Regional Engineer to sort out this problem.
@aadhilnet Our apologies for the delay, We'll share this with the relevant team and get back to you with assistance on priority. ^Riya— Dialog Axiata (@dialoglk) May 22, 2015
Feb 17, 2015
Jan 30, 2015
TV Anchor interviewing a Farmer about his goats:
Q: What do you feed your goats ?
Farmer : White goat or black goat ?
Anchor: White goat !
Farmer : Grass !
Anchor: And what do you feed black goat with ?
Farmer : I feed it with Grass as well
Anchor: Where do you keep them ?
Farmer : The white one or the black one ?
Anchor: white one !
Farmer : In the porch outside !
Anchor: And how about the black one ?
Farmer : I keep them in the porch as well
Anchor: And how do you clean them ?
Farmer : The black one or the white one ?
Anchor: Black one
Farmer : With water !
Anchor: And what about white one ?
Farmer : of course with water
You idiot! When you treat both white and black goat the same way then WHY do you keep asking me “Black or White” ?
Farmer : Because the white goat is mine…
Anchor: And the black one ?
Farmer : That is also mine