I had many good follow ups previously by Lanka Bell but let me give you a good example, Day before yesterday I made a complain regarding an issue with our router, a technician called me around 1pm yesterday but I was in a wedding house and I asked him to call me back around 4pm, I had a small nap after the wedding house which put me into a deep sleep, I woke up around 5:30pm where I saw 2 missed calls, and again I got a call around 7pm where the technician guided me to solve the problem.
The moral here is Lanka Bell may not be the best in technology but certainly they care about their customer's problems and they have a very good follow up.I do understand problems do occur in all organisation and in every departments but it's our duty to take care of the problems and provide solution and keep the customers informed.
I always have a good gratitude for Lanka Bell's customer care. without any hesitation I would give 5 start ratings for Lanka Bell.
There are some big players in the Sri Lankan market, they need some basic lessons to learn from Lanka Bell
Read my experience with Dialog, your head might take a 360 degree spin.
Link ► Dialog's irresponsible customer care - Timeline